Human Capital Digital Readiness and Organization Agility Maturity Assessment to Improve Effective Digital Transformation Initiatives in Jakarta Branch Offices of BPJS Kesehatan

In the era of digital disruption, government institutions must adopt technological transformation to remain efficient and competitive, particularly in service delivery. BPJS Kesehatan, Indonesia’s national health insurance agency, has embarked on a digital transformation roadmap from 2021 to 2026. However, the organization lacks tools to assess its human capital readiness and organizational agility maturity, which are critical for successful transformation. This research aims to evaluate digital readiness among employees and agile maturity in Jakarta branch offices of BPJS Kesehatan. Using a mixed-method approach, quantitative data were collected from 137 respondents via survey, and qualitative insights were obtained through interviews with key stakeholders. The results reveal that human capital readiness is categorized as “Not Ready” in the Knowledge dimension, while other areas show higher preparedness. Organizational agility falls within the “Agility Transition” stage, indicating partial integration of agile practices. Qualitative analysis identifies challenges such as employee resistance to change, lack of internal communication, and outdated work cultures. The study proposes strategic improvements, including strengthening change management, fostering a growth mindset, and implementing competency-based human capital management. These recommendations aim to enhance BPJS Kesehatan's capacity to execute digital initiatives more effectively and ensure consistent service quality. The findings emphasize the importance of aligning human resources and organizational culture with digital transformation goals to ensure sustainability and responsiveness in public health service delivery. Future research may explore implementation outcomes after applying the proposed strategies across different BPJS regions.