Analysis Of Software Project Development Process Maturity Level Using Scrum Maturity Model: Case Study Of Tribe Wholesale Digitization Pt Telkom Indonesia (Persero) TBK

The need to increase the efficiency and effectiveness of software development in the face of rapidly changing digital market dynamics continues to be crucial. In the era of rapid digitalization, TWD is required to produce high-quality products and services with shorter development cycles. Therefore, the adoption of the Scrum framework as an agile methodology becomes vital. This research examines in-depth the maturity level of software development processes using the Scrum Maturity Model (SMM) at Tribe Wholesale Digitization (TWD), a strategic unit at PT Telkom Indonesia (Persero) Tbk. This research employs a quantitative approach with a questionnaire survey method as the primary data collection instrument. The questionnaire is designed based on the dimensions in SMM, which cover various aspects such as basic Scrum management, software requirements engineering, customer relationship management, and performance management. The respondents in this research are individuals directly involved in the software development teams at TWD, including Product Owners, Scrum Masters, development teams, and other supporting roles such as Researchers, Designers, Frontend Developers, Backend Developers, Quality Assurance, and Document Engineering. The collected data is then analyzed using descriptive and inferential statistical methods. Descriptive statistical analysis is used to describe the characteristics of the respondents and the maturity level at each SMM level. Meanwhile, inferential analysis such as point-biserial correlation, Bivariate Pearson correlation, and Alpha Cronbach reliability test are used to test the validity and reliability of the instruments and to identify relationships between variables. The research results show that the maturity level of software development processes at TWD varies at each SMM level. At level 2, it was found that most teams have adopted basic Scrum practices. However, at levels 3, 4, and 5, several challenges and areas for improvement were found. Some of these challenges include an uneven understanding of roles among team members, issues of traceability (transparency) in the development process, and the rigidity of the organizational structure that hinders flexibility. This research concludes that the application of SMM provides a useful framework for evaluating and improving the maturity level of software development processes. The findings of this research are expected to be valuable input for TWD and PT Telkom Indonesia in general in their efforts to improve Scrum practices and achieve a higher level of maturity. Furthermore, this research also provides theoretical and practical contributions to the study of agile software development and the implementation of Scrum in the context of large organizations.