The Influence of System Quality, Information Quality, and Service Quality on the Enterprise Resource Planning (ERP) System Towards User Satisfaction at PT. Alam Bukit Tigapuluh

This study aims to analyze the impact of system quality, information quality, and service quality on user satisfaction with the ERP system at PT Alam Bukit Tigapuluh. In the era of digitalization, ERP systems serve as strategic tools to enhance managerial efficiency within companies. Using a quantitative method with an explanatory research approach, data was collected through questionnaires distributed to 65 employees who have been using the ERP system for more than a year. The results indicate that system quality has a significant impact on user satisfaction, particularly due to its ease of use and reliability. Information quality is perceived as accurate but requires improvements in real-time data availability and relevance to effectively support strategic decision-making processes. Service quality, which includes responsiveness and reliability, positively influences user satisfaction but highlights the need for more comprehensive training and technical support. Overall, the ERP system contributes to improved operational efficiency; however, there is room for further optimization to address the evolving needs of the organization. To enhance system performance and user satisfaction, the study recommends that PT Alam Bukit Tigapuluh conduct regular evaluations of the ERP system, prioritize enhancements in real-time monitoring capabilities, and expand training programs for all users. These measures are expected to ensure the ERP system's alignment with the organization's dynamic requirements and improve its overall effectiveness.