Human Capital as A Determinant of Nurse Performance

Abstract

Background: The quality of healthcare services is highly dependent on nurse performance as one of the key components in delivering safe, effective, and patient-centered care. However, challenges related to competency gaps, fluctuating work motivation, and the increasing demand for digital skills remain significant issues affecting nurses’ performance. In the era of digital transformation in healthcare, nurses are required to possess adequate competence and digital literacy to adapt to technological advancements and improve service quality. Therefore, understanding the factors influencing nurse performance is essential for developing effective strategies to strengthen healthcare human resources. Objective: This study aimed to analyze the effects of competence, motivation, and digital literacy on nurse performance.Method: This study employed a quantitative research design involving a population of 901 nurses from Type C and Type D general hospitals. The sample size was determined using the Slovin formula, resulting in 212 respondents selected through proportional random sampling. Data were analyzed using multiple linear regression with the SmartPLS application, including outer model and inner model evaluations.Results: The findings indicated that competence, motivation, and digital literacy had direct, positive, and significant effects on nurse performance.Conclusion: This study concluded that competence, motivation, and digital literacy were important factors in improving nurse performance.