The Role of Job Satisfaction and Employee Engagement in Mediating the Effect of Work-Life Balance on Employee Turnover Intention at Warmadewa Independent Shining School in Denpasar

Abstract

Rising employee intentions to leave their jobs present a significant challenge for organizations, potentially undermining workforce stability and hindering the achievement of organizational objectives. This situation highlights the importance of supporting Work-Life Balance (WLB) to enhance Job Satisfaction (JS) and Employee Engagement (EE), ultimately reducing Turnover Intention (TI). This study investigated the influence of WLB on TI, with JS and EE serving as mediating variables, among employees at Warmadewa Independent Shining School in Denpasar. A quantitative approach was employed using a saturated sampling technique involving 51 employees. Data were collected through questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4. The findings revealed that WLB significantly reduced TI and positively influenced both JS and EE. Furthermore, higher levels of JS and stronger EE were associated with lower TI, while JS also contributed to increased employee engagement. JS and EE significantly mediated the relationship between WLB and TI. These results indicated that improving WLB could enhance employee satisfaction and engagement, thereby reducing employees’ intentions to leave the organization. The findings provided practical implications for management in developing human resource strategies that support WLB, increase JS, and foster stronger EE.