The Influence of Organizational Culture and Transformational Leadership on Organizational Citizenship Behavior Through Job Satisfaction

Abstract

This research aims to examine the influence of organizational culture and transformational leadership on Organizational Citizenship Behavior (OCB) through job satisfaction. This study employs a quantitative research approach with a population of 111 employees and a sample of 87 employees from the Station Operation and Service Division of PT MRT Jakarta. Data were collected using questionnaires, observations, and literature reviews. The data were analyzed using the Partial Least Squares (PLS) method with SmartPLS 4.0 software. The results indicate that organizational culture does not have a significant effect on Organizational Citizenship Behavior (OCB). Transformational leadership has a positive and significant effect on Organizational Citizenship Behavior (OCB). Job satisfaction has a positive and significant effect on Organizational Citizenship Behavior (OCB). Organizational culture has a positive and significant effect on job satisfaction. Transformational leadership has a positive and significant effect on job satisfaction. Furthermore, job satisfaction significantly mediates the influence of organizational culture on Organizational Citizenship Behavior (OCB) and mediates the influence of transformational leadership on Organizational Citizenship Behavior (OCB). The limitations of this study include the relatively small sample size, time constraints during questionnaire completion, and the limited number of variables examined, which restrict the breadth of the findings. Future research is recommended to expand the sample size, extend the data collection period, and incorporate additional research variables to provide more comprehensive insights.