Commitment on Organizational Behavior with Resistance to Change as a Moderating Variable at the Yogyakarta City Department of Education, Youth, and Sports

This research investigates the influence of Quality of Work Life (QWL), Employee Engagement, and Organizational Commitment on Organizational Citizenship Behavior (OCB) among employees at the Yogyakarta City Department of Education, Youth, and Sports. Additionally, it examines the moderating role of Resistance to Change on these relationships. The study used a quantitative, causal-associative approach with Structural Equation Modeling (SEM) and Partial Least Squares (PLS) for data analysis. The results show that QWL and Organizational Commitment have a positive and significant effect on OCB, while Employee Engagement has a negative and significant impact. Furthermore, Resistance to Change was found to significantly affect OCB, but it does not moderate the relationships between QWL, Employee Engagement, and Organizational Commitment with OCB. These findings highlight the importance of fostering a supportive work environment and organizational commitment to enhance OCB in public sector organizations. The study contributes to the theoretical understanding of OCB in the public sector, providing practical recommendations for improving organizational behaviors and managing resistance to change.