The Impact of Knowledge Management, Competence, and Compensation on Organizational Citizenship Behavior (OCB) and Employee Performance

Abstract

This study aimed to examine organizational citizenship behaviour (OCB) as the intervening variable between knowledge management, competence, and compensation on employee performance. The research was conducted on PDAM Tirta Sembada employees in Sleman Regency with a sample of 145 respondents. Data collection used a questionnaire, and data processing was carried out with the structural equation modeling (SEM) analysis tool through the AMOS application version 24. The results showed that (1) knowledge management had a significant positive effect on organizational citizenship behaviour; (2) knowledge management had a significant positive effect on employee performance; (3) competence had a significant positive effect on organizational citizenship behaviour; (4) competence had a significant positive effect on employee performance; (5) compensation had a significant positive effect on organizational citizenship behaviour; (6) compensation had a significant positive effect on employee performance; (7) organizational citizenship behaviour had a significant positive effect on employee performance; and (8) organizational citizenship behaviour was able to intervene between knowledge management, competence, and compensation toward the performance of PDAM Tirta Sembada employees in Sleman Regency.