Implementation Of Lean Management To Reduce Waste In The Operational Process Of Conflict Management At PT XXX

This study aims to analyze the application of Lean Management in order to eliminate waste in the operational process of preventing and handling external disturbances carried out by the External Relations Department at PT XXX, so that productivity increases, processes are faster and the use of resources is more effective and efficient. The research method used in this study is a descriptive qualitative approach. Descriptive qualitative research aims to understand the phenomena that occur in the object under study. The data collected are in the form of primary data and secondary data, secondary data in the form of work document documents including Organizational Structure, Job Description, SOP, and work reports, while primary data is obtained through observation and interviews. The data analysis method used includes data reduction, data display and drawing research conclusions until researchers feel they get what they want to research, in this case it is waste that occurs in the operations of the External Relations Department so that it can be investigated further. The data obtained were analyzed using the concept of Eliminate Waste using a tool in the form of a RACI Matrix. The results of the study are portraits of existing waste in departmental operations in the RACI diagram as well as recommendations for workflow arrangements and the distribution of new tasks and authorities in the RACI diagram format. The results of the study stated that the application of lean management is still not implemented properly, where it was found that there is waste in the form of overlapping roles and processes that are carried out repeatedly by several functions