Impact Of The Phased Payment Plan (Rehab) Program Implementation On The Growth Of Active Informal Sector Jkn Participants

The national health insurance program faces significant challenges in collecting contributions from informal sector participants. The high number of participants in that segment who are inactive affects the sustainability of this program. In response, BPJS Kesehatan launched a new payment model initiative accessible and favored by participants, namely the staggered arrears payment model called the REHAB program, a scheme allows the payment of arrears in installments. The scheme offers easier payment options for participants, accessible through the Mobile JKN, simplifies the payment process and enhances participant satisfaction. In three years, the number of active participants in the informal sector has significantly increased. The REHAB program is a concrete example of adaptive, inclusive, and data-driven strategic management implementation in the public sector, providing solutions to the challenges faced by the National Health Insurance system, particularly in efforts to collect contributions from informal sector participants, as well as efforts to promote broader and more sustainable national health coverage. This study concluded that the REHAB Program had a significant impact on increasing the number of active participants.