American Journal of Economic and Management Business
Vol. 2 No. 4 April 2023
120
growth in the world. Indonesia ranked first with 78% growth in 2018. Harahap, (2018)
suggests that online shopping or also known as e-commerce is a transaction process used
through intermediary media such as online buying and selling sites or social networks
used to buy and sell money or services. E-commerce is now a habit by most individuals
because of the convenience obtained (Zhang et al., 2019). The online shopping sites that
are quite familiar among the public such as: Shopee, Lazada, BukaLapak, Berrybenka,
Tokopedia, JD.ID and Sociolla as well as online shop websites on Instagram (Rahmat &
Suryanto, 2020).
In the era of globalization like today, information technology has experienced many
very rapid and complex developments in recent years that have an impact on various
aspects of life, including the business world. These developments gave rise to new terms
that are familiar, such as e-business, e-commerce, elearning, e-university, e-book,
ebanking, and similar terms in circulation. E-Commerce is the use of communication
networks and computers to carry out business processes. The increasing number of human
mobility requires the world trade sector to meet the needs of goods and services quickly
and in accordance with consumer demand.
Shabur Mifta Maulana in Apriadi &; Saputra, (2017) e-Commerce is an electronic
buying and selling system from producer to consumer, from consumer to producer that
functions as an intermediary. Meanwhile, according to Jony Wong in Aco &; Endang,
(2017), E-Commerce is a business media with an electronic system. Such as radio,
television and computer networks or the internet. The existence of e-commerce is a
promising alternative solution to be applied in business. E-Commerce provides many
conveniences for its users, both from the seller (merchant) and from the buyer (buyer) in
conducting trade transactions, even though both parties are in different places. With the
presence of e-commerce, it greatly facilitates the process of every transaction so that it
does not require meetings in the negotiation stage. McLeod Pearson Aco &; Endang,
(2017) The popular view of e-commerce is a digital system as a means of buying and
selling products. With this convenience, sellers and buyers simply use the internet and by
using a Web browser, transactions become effective and efficient. ECommerce is not only
for buying and selling goods, but also for customer services, collaboration with business
partners, e-learning and transactions within the company Wahyuningrum &; Januarita,
(2014). Electronicsystems are very helpful for each user in meeting the needs of both
consumers and producers. So that E-commerce is able to become a liaison between
providers of goods and services with consumers. So that with e-commerce, every person
has the same opportunity and opportunity to succeed and compete in the business world.
E-commerce is an application for online sales in stores and consumers through
electronic transactions and can help stores in maximum product marketing Susandi &;
Sukisno, (2017) E-commerce is a term that is often used or heard today related to the
internet, where no one knows clearly the meaning of e-commerce. The following will be
explained the definition of e-commerce according to experts: a.) Electronic commerce or
also called e-commerce, is the use of communication networks and computers to carry
out business processes. A popular view of e-commerce is the use of the internet and
computers with Web browsers to buy and sell products. Consumers who take advantage
of this e-commerce are not only those who are already married but from high school /
vocational age to their students have used it, because this application is fairly easy to
reach with the smart phones they have. It doesn't have to have a real store to be able to
use this application, but in an easy way, manufacturers can offer their products. I see that
many people really use this e-commerce to increase income, but many of them are only